Terms of service

TERMS OF SERVICE

TERMS OF USE AND CONDITIONS OF SALE

IMPORTANT: PLEASE READ AND UNDERSTAND THESE TERMS OF SALE BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. BY ACCESSING OR USING THIS WEBSITE YOU AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY.

About PawSupps

PawSupps is operated by 10270525 Manitoba, a company registered in the Province of Manitoba, Canada. Our website is getpawsupps.com. References to "we," "us," or "our" refer to 10270525 Manitoba operating as PawSupps.

We reserve the right to update, change, or replace any part of these Terms at any time. Your continued use of the website following any changes constitutes acceptance of those changes. It is your responsibility to check this page periodically for updates.

Website Use

By using our website, you confirm that you are at least the age of majority in your province, state, or country of residence and that you have the legal capacity to enter into a binding contract with us.

No Veterinary Advice

The information on this website is provided for general informational purposes only and is not intended as veterinary advice or a substitute for seeking advice from a qualified veterinarian. Our statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Results may vary depending on factors unique to your cat, including age, health, breed, and diet. Always consult your veterinarian before giving any product to your cat, especially if your cat is pregnant, nursing, taking medication, or has a medical condition. PawSupps does not make any guarantee that you or your cat will accomplish any specific health or wellness goal.

Products Sold for Personal Use Only

All products purchased through our website are for personal use only. You agree not to resell, distribute, or export any product you order from us. Resale of our products outside of authorized channels may result in the product becoming materially different and may affect safety or efficacy. We reserve the right to limit or prohibit orders that appear to be placed by resellers or distributors.

Intellectual Property

All content on this website, including text, images, graphics, logos, and product information, is owned by or licensed to PawSupps and is protected by applicable Canadian, United States, and international intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content on this website without our prior written consent. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

General Conduct

You agree not to use our website for any unlawful purpose, including but not limited to hacking or attacking our website, publishing abusive or defamatory material, soliciting others to participate in unlawful acts, violating any applicable laws or regulations, harassing or discriminating against others, submitting false or misleading information, uploading viruses or malicious code, collecting personal information of other users, or interfering with the security features of the website.

We reserve the right to terminate your access to the website if you engage in any prohibited conduct, provide false information, or engage in any conduct that harms PawSupps or its customers.

Payment

By submitting payment information, you confirm that you are authorized to use the payment method provided and that all information you provide is accurate and complete. We and our third-party payment processors may request updated payment information from time to time. We are not responsible for any fees or charges your bank or card issuer may apply. If a payment is reversed, we may bill you directly by another method.

Order Placement and Acceptance

Your electronic order confirmation does not signify our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including product availability, suspected fraud, or errors in pricing or product descriptions. If we cancel your order, you will receive a full refund to your original payment method. We are not liable for any losses or damages resulting from our refusal to process an order.

Shipping

Please refer to our Shipping Policy for full details on processing times, delivery estimates, and international shipping. All delivery times are estimates only and are not guaranteed. We are not liable for shipping delays caused by carriers, customs, or circumstances outside our control. Once your order is transferred to the carrier, title and risk of loss pass to you. Accurate shipping addresses and phone numbers are required when placing an order.

Money Back Guarantee and Returns

Please refer to our Refund and Return Policy for full details on eligibility, conditions, and the returns process. After our shipping department receives your return, it generally takes 3 to 5 business days to process your refund. It may take up to 10 business days for the refund to appear on your account depending on your financial institution.

Relationship with Shopify

Our website is powered by Shopify, which enables us to provide our services to you. All sales are made directly with PawSupps. Shopify is not a party to your purchase and is not responsible for any aspect of the transaction between you and PawSupps. By using our website, you acknowledge that Shopify collects and processes personal information about your access to and use of our services in order to provide and improve those services.

Social Media

Any social media platforms we maintain are hosted by third parties and are subject to their own privacy policies and terms of use. Comments and opinions expressed by users on our social media presence do not represent the views of PawSupps. We have no obligation to monitor or remove user comments but reserve the right to do so.

Disclaimer of Warranties

EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, THIS WEBSITE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT REPRESENT OR WARRANT THAT OUR PRODUCTS, SERVICES, OR INFORMATION WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

Disclaimer of Liabilities

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PAWSUPPS AND 10270525 MANITOBA AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY POLICY, THE PRODUCTS, OR YOUR USE OF THE WEBSITE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of Manitoba and the applicable federal laws of Canada, without regard to conflict of law principles. Any dispute arising from these Terms or your use of our website shall first be attempted to be resolved informally by contacting us at support@getpawsupps.com. If informal resolution is not successful within 30 days, the dispute shall be resolved by binding arbitration in Manitoba, Canada. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction for matters involving intellectual property or other urgent matters.

Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless PawSupps and 10270525 Manitoba and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, expenses, and costs, including reasonable legal fees, arising out of or related to your breach of these Terms, your use of the website, or your violation of any law or the rights of any third party.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party sites you visit. Any complaints or questions regarding third-party content should be directed to that third party.

Testimonials and Reviews

By submitting a review, testimonial, or other content to PawSupps, you grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and transferable license to use, reproduce, publish, and distribute that content in any form for any purpose related to our business, including advertising and marketing. You represent that any content you submit is accurate, does not infringe on the rights of any third party, and does not violate any applicable law.

Electronic Communications

By using our website or contacting us by email, you consent to receive electronic communications from us. You agree that all notices, disclosures, and agreements provided electronically satisfy any legal requirement that such communications be in writing.

Assignment

You may not assign any of your rights under these Terms without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent possible and the remaining provisions will remain in full force and effect.

Termination

We reserve the right to terminate your access to the website at any time for any reason without notice. Upon termination, the provisions regarding intellectual property, disclaimer of warranties, disclaimer of liabilities, dispute resolution, and indemnification shall survive.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund and Return Policy, and Shipping Policy, constitute the entire agreement between you and PawSupps with respect to your use of this website and supersede all prior agreements and understandings.

Contact

For questions about these Terms of Service, contact us at support@getpawsupps.com.