Privacy policy
PRIVACY POLICY
Last updated: July 2, 2026
PawSupps ("we," "us," or "our") is operated by 10270525 Manitoba, a company registered in the Province of Manitoba, Canada. We operate getpawsupps.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
Information We Collect
When you place an order, we collect your name, email address, shipping address, billing address, phone number, and payment information. Payment details are processed securely through Shopify's payment system and are never stored on our servers.
When you browse our website, we automatically collect certain information including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected through cookies and similar tracking technologies.
How We Use Your Information
We use your information to process and fulfill your orders, send order confirmations and shipping updates, respond to customer service inquiries, send marketing emails if you have opted in, improve our website and products, and comply with legal obligations.
Marketing Communications
If you subscribe to our email list or opt in at checkout, we may send you promotional emails about new products, offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at support@getpawsupps.com. We comply with Canada's Anti-Spam Legislation (CASL) and will only send commercial electronic messages with your express or implied consent.
Sharing Your Information
We do not sell your personal information. We share your data only with trusted third-party service providers who help us operate our business, including Shopify (e-commerce platform), payment processors, shipping carriers, and email marketing providers. These parties are contractually obligated to keep your information confidential and use it only to provide services to us.
We may also disclose your information if required by law or to protect the rights and safety of PawSupps, our customers, or others.
Cookies
We use cookies to maintain your shopping cart, remember your preferences, analyze website traffic, and serve relevant advertisements. You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.
Advertising and Retargeting
We may use third-party advertising platforms including Meta (Facebook and Instagram) and Google to show you relevant advertisements. These platforms may use cookies and pixel technology to serve ads based on your prior visits to our website. You can opt out of interest-based advertising through your platform settings or at optout.aboutads.info.
Your Rights Under PIPEDA
As a Canadian business, we are subject to the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access the personal information we hold about you, to request corrections to inaccurate information, and to withdraw your consent to our use of your information at any time, subject to legal or contractual restrictions. To exercise these rights, contact us at support@getpawsupps.com.
Rights for California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.
Security
We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes acceptance of those changes.
Contact
For privacy-related questions, contact us at support@getpawsupps.com.