Refund policy

REFUND & RETURN POLICY

PawSupps wants you and your cat to be completely satisfied with your purchase. If for any reason you are not happy, we are here to help.

30-Day Money Back Guarantee

We offer a 30-day money back guarantee from the date you received your order. To be eligible for a return, your item must be returned in its original condition, unopened, and with the factory seal intact. We are unable to accept returns on opened or used products.

To initiate a return, please contact us at support@getpawsupps.com within 30 days of delivery. Once your return is approved, we will provide you with return instructions. Please note that customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Once we receive and inspect your return, we will process your refund within 3 to 5 business days. Refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear on your statement, depending on your financial institution.

Defective or Damaged Items

If you receive a product that is defective, damaged, or incorrect, please contact us at support@getpawsupps.com within 7 days of delivery with a photo of the issue. In these cases, we will cover all costs and send you a replacement or issue a full refund at no charge to you.

Exchanges

We do not offer direct exchanges. If you would like a different product, the easiest path is to return your original order for a refund and place a new order separately. If your item arrived damaged or defective, see the section above.

Non-Returnable Items

We cannot accept returns on products that have been opened, used, or where the factory seal has been broken, unless the item arrived defective or damaged.

Questions

For any questions about your return or refund, please contact us at support@getpawsupps.com.